“I just wanted to take this opportunity to let you know how happy I am with the job your company did at my house recently. Bill Howe was the salesman and he couldn’t have been more professional. His ideas to redo the configuration of the ducts to help the master bedroom receive more air circulation were very helpful. He gave me three proposals and I chose the Lennox package.
The team of three – Lyon, Chris and Aaron – that installed my unit were fantastic. They were here all day and worked very hard to get everything right and explain to me how it all worked. The programmable thermostat will be a great saving factor and the Lennox unit is a beauty. The air handler is very quiet and you can hardly tell when it is running.
Again, I want to thank you for the professional teamwork. I will highly recommend your company to friends and family.”
Diane R.
“We were really impressed with the Customer Service Focus of the MI team that came to install our new A/C and of Bill Howe who helped us decide on it all.
When faced with a very unique and unanticipated duct problem, they put their heads together, included me in the discussion, and we brainstormed several possible ways to solve the problem with minimal adverse impact to our closet space. The result was nothing short of fantastic. It resulted in an excellent static pressure for the system, and produced an immediate positive effect on the house hot spots.
We can now use the two front rooms of our house without having to put up extra fans, and endure the warm air that has been their major defining characteristic for the last decade. We can’t thank them enough for the fantastic job they did.”
Mark & Denise G.
“I operated a residential rental business (from) 1963-2007, and relied on Merritt Island Air & Heat for all of my air and heat needs. (They were) always reliable, knowledgeable, dependable and friendly. I have already recommended Merritt Island Air & Heat to my friends, neighbors and relatives!”
J.B.A.
“I am writing this letter to let you know how much P. and I appreciated the professional way you handled the leakage problems at our house. We know that you could have denied responsibility or tried to put it off on someone else. Unfortunately, that’s the way its most often handled these days.
Thank you for stepping up to the plate and taking care of the damage. The work that was performed was flawless.
It is a privilege to do business with people of true character. Thank you and your fine company for a job well done.”
Jack H.
“During the last of May, I met with your company representative, Mr. Bill Howe, re: installation of a central air & heat (system) in our home. I bought the house in 1961, and it was not ducted for air, but had a kerosene burning 'furnace' in the hallway, which was down more than it was up. I then purchased an 18,000 BTU wall unit that also had a heat-strip. I then used those kinds of units from 1967 until now. However, after meeting with Mr. Howe, I selected a Trane A/C, which he highly recommended. Mr. Howe very patiently and thoroughly described procedures that would be taken to install the duct in the attic, the electrical requirements, and the location of each piece of equipment. He then proceeded throughout my dwelling, checking room size, etc.
The main purpose of this letter is to commend you for having such a devoted, kind and considerate employee as Mr. Bill Howe. He exerted no pressure on us to buy your product/services. He was friendly and well spoken, was thoroughly familiar with your equipment, and in general exuded the type of attitude I'm sure you would have been proud of.
He completed the installation in the stated time, he had given us. So, there was little inconvenience and/or interruption to our household.
In closing, I would like for you to thank Mr. Bill Howe for us, and let him know just how proud and satisfied we are with our new air conditioning – and we owe it all to him, Steve and the other employee. I would recommend Mr. Howe and your company to anyone for service and performance above and beyond any other company. Further, I suspect Mr. Howe will go far, and achieve any goals set for or by him. As for N. & I, we are resting very comfortably and cool, man, cool. Thank you.”
Wade W.
“I am writing this letter to thank Shelby Hill and the team that installed our new air conditioning system in March. Everyone on the installation team was exceptionally professional. They were focused not only on maintaining high standards for the engineering aspects of the project, but also for the aesthetics of the finished product.
Especially noteworthy was Shelby's attention to detail, his emphasis on doing the best job possible, and most importantly, his positive attitude. My wife and I had educated ourselves on what we should expect from the representative of an air conditioning company from the initial inspection to the final sign-off and Shelby met each of these marks with flying colors, which was certainly not true of the representatives from the other companies that submitted bids.
I can honestly say Shelby and the installation team exceeded our expectations by a broad margin. Thanks for the great experience with our new system and for your support of such fine group of craftsmen.”
Bill S.
“I couldn’t ask for a better experience. The salesman was fantastic (very knowledgeable). The installation was great. No messes made. They were here until the job was done. Merritt Island Air gets an A+ from me.”
Ben K.
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