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I wanted to email and say thank you for the timely and efficient handling of the repair to the A/C unit over the holiday weekend. The technician, Mark did a great job. He was very professional. He quickly troubleshooted and problem solved the issue and the unit is back up and running. It's nice when a service call goes so smooth and with such a quick turn around time. We really appreciate it.
I am writing to let you know that each and every person I have interacted with from your company from the person in your office taking my phone calls, to each person in the process of purchasing and installing our new AC system, is a reflection of excellence.
Each and every person is pleasant, courteous, and competent. The level of service and professionalism is notable and memorable.
Thank you to each of the people that were part of our process and to you as well.
"I selected Trane as I had been experiencing good performance with the Trane system for past 12 years. I asked for quotes from others but chose Merritt Island Air as it was at the top of the list of trained specialists on the Trane website. Plus, Greg Belli, the sales rep., was top notch, informed, courteous, accommodating and non-pushy. I purchased the complete system. Also, Steve and Greg Belli returned for a wiring modification and to install tile under the handler stand to cover the bare concrete left as a result of pulling out the old platform. Even though there were a couple of glitches, as in many jobs, all the gentlemen involved worked it out in a pleasant manner. Impressive group."
"I would like to take this opportunity to tell you that I am one of your most satisfied customers. This is the second air conditioning system I have had replaced, the first one 13 years ago and now the second one. The men that came to my home, Jacob Kelly and Chris Smith, put the entire unit in could not have been more courteous and pleasant gentlemen to have in my home. Eddie Wylie can be assured his men are doing a thorough and good job."
“We were really impressed with the Customer Service Focus of the MI team that came to install our new A/C and of Bill Howe who helped us decide on it all.
When faced with a very unique and unanticipated duct problem, they put their heads together, included me in the discussion, and we brainstormed several possible ways to solve the problem with minimal adverse impact to our closet space. The result was nothing short of fantastic. It resulted in an excellent static pressure for the system, and produced an immediate positive effect on the house hot spots.
We can now use the two front rooms of our house without having to put up extra fans, and endure the warm air that has been their major defining characteristic for the last decade. We can’t thank them enough for the fantastic job they did.”
Mark & Denise G.
“I operated a residential rental business (from) 1963-2007, and relied on Merritt Island Air & Heat for all of my air and heat needs. (They were) always reliable, knowledgeable, dependable and friendly. I have already recommended Merritt Island Air & Heat to my friends, neighbors and relatives!”
“I am writing this letter to let you know how much P. and I appreciated the professional way you handled the leakage problems at our house. We know that you could have denied responsibility or tried to put it off on someone else. Unfortunately, that’s the way its most often handled these days.
Thank you for stepping up to the plate and taking care of the damage. The work that was performed was flawless.
It is a privilege to do business with people of true character. Thank you and your fine company for a job well done.”
“During the last of May, I met with your company representative, Mr. Bill Howe, re: installation of a central air & heat (system) in our home. I bought the house in 1961, and it was not ducted for air, but had a kerosene burning 'furnace' in the hallway, which was down more than it was up. I then purchased an 18,000 BTU wall unit that also had a heat-strip. I then used those kinds of units from 1967 until now. However, after meeting with Mr. Howe, I selected a Trane A/C, which he highly recommended. Mr. Howe very patiently and thoroughly described procedures that would be taken to install the duct in the attic, the electrical requirements, and the location of each piece of equipment. He then proceeded throughout my dwelling, checking room size, etc.
The main purpose of this letter is to commend you for having such a devoted, kind and considerate employee as Mr. Bill Howe. He exerted no pressure on us to buy your product/services. He was friendly and well spoken, was thoroughly familiar with your equipment, and in general exuded the type of attitude I'm sure you would have been proud of.
He completed the installation in the stated time, he had given us. So, there was little inconvenience and/or interruption to our household.
In closing, I would like for you to thank Mr. Bill Howe for us, and let him know just how proud and satisfied we are with our new air conditioning – and we owe it all to him, Steve and the other employee. I would recommend Mr. Howe and your company to anyone for service and performance above and beyond any other company. Further, I suspect Mr. Howe will go far, and achieve any goals set for or by him. As for N. & I, we are resting very comfortably and cool, man, cool. Thank you.”
“I am writing this letter to thank Shelby Hill and the team that installed our new air conditioning system in March. Everyone on the installation team was exceptionally professional. They were focused not only on maintaining high standards for the engineering aspects of the project, but also for the aesthetics of the finished product.
Especially noteworthy was Shelby's attention to detail, his emphasis on doing the best job possible, and most importantly, his positive attitude. My wife and I had educated ourselves on what we should expect from the representative of an air conditioning company from the initial inspection to the final sign-off and Shelby met each of these marks with flying colors, which was certainly not true of the representatives from the other companies that submitted bids.
I can honestly say Shelby and the installation team exceeded our expectations by a broad margin. Thanks for the great experience with our new system and for your support of such fine group of craftsmen.”
“I couldn’t ask for a better experience. The salesman was fantastic (very knowledgeable). The installation was great. No messes made. They were here until the job was done. Merritt Island Air gets an A+ from me.”
Just wanted to let you know how pleased I am with the fine job your installers did on the new AC unit I had installed yesterday. Both men (Shawn and Daniel) were extremely considerate and professional and your company can be very proud to have them as employees! After 7 days without air conditioning, it's a relief to be cool and feel confident that the job was done right. Thanks to all of you for the fine service.